KYB Americas, supplier of ride control to the automotive aftermarket, has announce two significant appointments to its expanding Customer Support Department in Greenwood, Indiana.

“Continually working to improve and exceed our customer’s expectations is part of our DNA as a company. These two appointments will make us smarter and stronger.” stated KYB Vice President Mike Fiorito.

Jim Thomas has been promoted to the role of Customer Support Manager. Thomas was hired as a Customer Support Representative in September 2014 and moved up quickly to Customer Support Supervisor that November. He has over 30 years of Customer Support experience and holds a Bachelor of Science degree with a Business Administration major and Economics minor, from the University of Indianapolis. 

Thomas is also an active member of the KYB Community Service Team where he dedicates time and organizes efforts to improve lives around him.

KYB is also pleased to welcome Jessica Young as a Customer Support Representative. She began at KYB as part of the packaging team and will now be reporting to Jim in Customer Support.

Young is a recent graduate of Franklin College where she earned a Bachelor of Arts degree in Quantitative Analysis with an Economics Specialization. Her skills will be an asset to the KYB team as she helps gather and interpret information to better service our customers.

For more information, log onto www.kyb.com.