Excel Sales Consulting and ASK LISTEN RETAIN have announced a partnership that formalizes a cooperative relationship that has already been in place for some time.  

Now both companies’ products and services, are all in one place.

Norm Rose’s Excel Sales Consulting, based in Calgary, Alta., specializes in providing detailed training for all levels in the automotive aftermarket but in particular at the jobber store level with specific programs for those in management, sales and delivery.

Norm has long worked with Peter Kmyta’s ASK LISTEN RETAIN, based in Chilliwack, B.C. on customer service and sales measurement programs for its aftermarket training customers.

The ASK LISTEN RETAIN is a series of programs aimed at gauging customer satisfaction, building customer loyalty, and enabling customer retention. This program works in combination with either telephone-based satisfaction surveys and/or online surveys to enhance customer satisfaction and address any service-related issues. Its three-step approach, ASK LISTEN RETAIN ™, helps businesses increase customer loyalty, increase sales, and maximize gross profits.

“This is a very special year for ASK LISTEN RETAIN,” says Kmyta, “We have not only hit a big milestone in terms of how long we’ve been serving the automotive aftermarket industry (20 years!), we have also decided to solidify a partnership that has been in the works for a very long time (40 years combined).”

“Some of our customers know our favorite recommendation for training services is Excel Sales Consulting and while we’ve worked with them in the past, this year we are joining forces to increase our customer offerings and serve our community in a bigger way.⁠”

“We have worked with our friends at ASK LISTEN RETAIN for a long time,” says Rose. “This year we are embarking on a partnership that will help our customers with a complete system to customer service, customer feedback and leadership excellence.⁠

“If you are serious about taking your automotive aftermarket business to the next level this year, contact us about our complete bundled offering, or any individual specific program!”

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Norm Rose, Excel Sales Consulting, 403-230-2330, nrose@excelsalesconsulting.com        

Peter Kmyta, ASK LISTEN RETAIN, 604-819-3917, peter@asklistenretain.com