Mauro Cifelli is the CEO of Groupe Del Vasto. Cifelli is a past recipient of the AIA of Canada’s Distinguished Service Award, and more recently the recipient of the Aftermarket Warehouse Distributors Association’s Pursuit of Excellence Award. He joined CHAT Media...
It may sound counterintuitive to announce your company’s service-level challenges to online customers up front, but it may in fact be the best route to maintaining customer satisfaction. It’s no secret that supply chain disruptions have had an impact on virtually...
By Paul Reed It always surprises me how many auto parts stores I see that have very plain-looking storefronts. Sure, you’re not exactly selling fashionable clothes or fancy sports gear. But having an attractive storefront is just as important as it is for any other...
The 4th Annual Aftermarket Intelligence Issue features the latest Canadian automotive service market data from J.D. Power and Trends to Watch for aftermarket businesses at all levels. Plus a we are proud to present in this issue a Special Feature: "The E.R.I. Group: A...
The latest edition of Jobber Nation in print is focused on providing real-world information that will help aftermarket businesses in Canada succeed today and tomorrow. CHECK OUT THE DIGITAL FLIPBOOK The Modern ICE Age provides expert guidance on why the internal...
(SPONSORED CONTENT) By Autolite One of the key factors for a shop’s success is its reputation for customer service. While you cannot change the way vehicles and parts are manufactured, you can offer confident recommendations to customers on which parts will work best...
While there are certainly many similarities in the Canadian and U.S. aftermarkets, one of the perennial areas of divergence has been the DIY market. While the U.S. has long enjoyed a significant DIY segment, Canada's DIY aftermarket, while still worth paying attention...
As incredibly difficult it has it has been to navigate the changeable business environment throughout this pandemic, as vaccination rates rise and bring the possibility of a sustained economic opening, new challenges will present themselves to the aftermarket. Andrew...
The June/July 2021 issue of Jobber Nation includes great guidance for automotive aftermarket professionals on supply chain preparedness, how oil technology is shaping a cleaner future, what's new in lighting and wipers and more. READ THE DIGITAL EDITION Copies are on...