How well your stockroom or warehouse works has always been a key factor in your customer service in the aftermarket, but with the rising importance of e-commerce, getting parts in and out efficiently is more important than ever. Paul Reed, "The Showroom Guy," is also...
Those who know me best also know that I am generally happy to share my opinion on many things in the automotive space. Still, a recent call from an industry contact caught me by surprise. It wasn’t so much the specific topic, as it was the fact that the impetus for...
Canadians have stepped up in many significant ways to help during the war in Ukraine and the resulting humanitarian crisis. Canada is home to one of the largest populations of Ukraine origin. More than an estimated 1.3 million persons of full or partial Ukrainian...
Mauro Cifelli is the CEO of Groupe Del Vasto. Cifelli is a past recipient of the AIA of Canada’s Distinguished Service Award, and more recently the recipient of the Aftermarket Warehouse Distributors Association’s Pursuit of Excellence Award. He joined CHAT Media...
It may sound counterintuitive to announce your company’s service-level challenges to online customers up front, but it may in fact be the best route to maintaining customer satisfaction. It’s no secret that supply chain disruptions have had an impact on virtually...
By Paul Reed It always surprises me how many auto parts stores I see that have very plain-looking storefronts. Sure, you’re not exactly selling fashionable clothes or fancy sports gear. But having an attractive storefront is just as important as it is for any other...
The 4th Annual Aftermarket Intelligence Issue features the latest Canadian automotive service market data from J.D. Power and Trends to Watch for aftermarket businesses at all levels. Plus a we are proud to present in this issue a Special Feature: "The E.R.I. Group: A...
The latest edition of Jobber Nation in print is focused on providing real-world information that will help aftermarket businesses in Canada succeed today and tomorrow. CHECK OUT THE DIGITAL FLIPBOOK The Modern ICE Age provides expert guidance on why the internal...
(SPONSORED CONTENT) By Autolite One of the key factors for a shop’s success is its reputation for customer service. While you cannot change the way vehicles and parts are manufactured, you can offer confident recommendations to customers on which parts will work best...