The lineup for the May Conference Sessions presented as part of The Great Canadian Aftermarket Trade Show Virtual Event will provide a diverse set of live webinars to help aftermarket businesses succeed. The Great Canadian Aftermarket Trade Show presents virtual...
Incoming chair of the Automotive Industries Association of Canada Jason Yurchak, Senior Vice President WORLDPAC, is focused on a number of initiatives, but he plans to tale on the aftermarket training challenge head-on. On this episode of The Great Canadian...
How well your stockroom or warehouse works has always been a key factor in your customer service in the aftermarket, but with the rising importance of e-commerce, getting parts in and out efficiently is more important than ever. Paul Reed, "The Showroom Guy," is also...
Those who know me best also know that I am generally happy to share my opinion on many things in the automotive space. Still, a recent call from an industry contact caught me by surprise. It wasn’t so much the specific topic, as it was the fact that the impetus for...
Canadians have stepped up in many significant ways to help during the war in Ukraine and the resulting humanitarian crisis. Canada is home to one of the largest populations of Ukraine origin. More than an estimated 1.3 million persons of full or partial Ukrainian...
Mauro Cifelli is the CEO of Groupe Del Vasto. Cifelli is a past recipient of the AIA of Canada’s Distinguished Service Award, and more recently the recipient of the Aftermarket Warehouse Distributors Association’s Pursuit of Excellence Award. He joined CHAT Media...
It may sound counterintuitive to announce your company’s service-level challenges to online customers up front, but it may in fact be the best route to maintaining customer satisfaction. It’s no secret that supply chain disruptions have had an impact on virtually...
By Paul Reed It always surprises me how many auto parts stores I see that have very plain-looking storefronts. Sure, you’re not exactly selling fashionable clothes or fancy sports gear. But having an attractive storefront is just as important as it is for any other...
The 4th Annual Aftermarket Intelligence Issue features the latest Canadian automotive service market data from J.D. Power and Trends to Watch for aftermarket businesses at all levels. Plus a we are proud to present in this issue a Special Feature: "The E.R.I. Group: A...