A Right to Repair bill that could entrench the independent automotive aftermarket’s access to repair tools, information and parts and the consumer’s right to choose where to have their vehicle repaired has been introduced into Canada’s House of Commons. The private...
As store design expert Paul Reed points out, great store design involves a lot more than just good lighting and attractive display spaces. It’s about the human environment and how people, both customers and staff, function within it. By Paul Reed The Showroom GuyI've...
There is clear evidence consumers have been driven to change their purchasing habits in terms of what they buy, how they expect to be served, and how they want to pay. The recent in-depth 2021 MasterCard “Top Retail Trends To Watch In 2022” report detailed what many...
It may sound counterintuitive to announce your company’s service-level challenges to online customers up front, but it may in fact be the best route to maintaining customer satisfaction. It’s no secret that supply chain disruptions have had an impact on virtually...
Bestbuy Distributors Limited presented its 2020 Vendor of the Year and four supplier Awards of Excellence. The awards were presented to recipients at a virtual ceremony on December 22, 2021. “These accolades are designed to officially celebrate our vendor community...
British Columbia based Lordco Auto Parts is reinforcing its presence in Alberta with a new Edmonton store, its fourth in the province. With over 85 retail locations, two machine shops, and seven distribution centres, Lordco first came onto the Alberta scene in 2020...
Ontario's Ideal Supply Inc. has announced the acquisition of Parry Automotive of Orillia, Ont. "We are very happy to welcome the experienced team at Parry into the Ideal family under the continued leadership of Steve Van Kessel," Howie Pruden, VP & General...
By Paul Reed It always surprises me how many auto parts stores I see that have very plain-looking storefronts. Sure, you’re not exactly selling fashionable clothes or fancy sports gear. But having an attractive storefront is just as important as it is for any other...
A professional driver understands the need to get deliveries on the road promptly, especially at the start of the day. But ensuring that your delivery vehicle is in good working order on a daily basis will ensure that the day goes smoothly, and that any maintenance...