By Norman B. Rose,, Excel Sales Consulting Creating a positive impression with a customer is a way to build rapport and allow them to feel comfortable with you. Once you create a rapport, the customer will be more likely to tell you about their project and their pain...
(SPONSORED CONTENT) An effective CRM system for jobbers and distributors has to be easy for management and sales teams to use, but it also needs to fit the business of the aftermarket. Being flexible, responsive, and tuned into the scale needed for aftermarket...
As many as six in 10 Canadians will buy a new vehicle within the next five years and would prefer a greener alternative to carbon-emitting gasoline-powered vehicles, but most say they will end up in an internal combustion engine (ICE) powered one instead. According to...
AIA Canada is now accepting nominations for its 2023 Young Leader of the Year Award. The Young Leader of the Year Award is designed to recognize auto care industry professionals under the age of 45, whose leadership and involvement in the industry, their community and...
The new “SEMA Future Trends – January 2023” report, available now at www.sema.org/research, provides a detailed analysis of the industry’s most important issues and trends in 2023 and beyond. The automotive aftermarket continues to be impacted by shifts in the...
(SPONSORED CONTENT) Making the right decision about your Customer Relationship Management system is critical to ensuring how well your team is attentive to changing customer needs. “Ninety percent of the time, jobbers keep their sales teams informed about customers...
The Automotive Industries Association of Canada (AIA Canada) is proud to announce the launch of the Auto Care Landscape in Canada tool – an interactive, online map that plots the location of over 25,000 validated facilities, including collision repair, mechanical...
As the automotive aftermarket and other sectors of the economy have emerged from the darkest days of the COVID-19 pandemic through 2022, it should not come as a great surprise that rather than feeling like a return to normal, it has seemed like another extended period...
(SPONSORED CONTENT) Dayco is making timing chain kit installation easy with a new line of premium timing chain kits – more than 100 part numbers to cover all high-volume engine applications – all backed by an industry-best warranty and comprehensive training videos....