For the sixth time in our history, Jobber Nation and Indie Garage team up to present what we believe is the most comprehensive review of critical market share and customer profile data in Canada’s aftermarket.
Presented here by way of a special data sharing agreement, the market share facts and information presented here are based on Canadian drivers surveyed in the JD Power Canada Customer Service Index – Long-Term (CSI-LT) Study that is primarily recognized for its overall satisfaction rating component.
The study is based on responses of 8,188 owners and was fielded from April through June 2023.
For more information about JD Power Canada’s offerings, please visit https://canada.jdpower.com/.
Included with this critical information, broken out by service category, is our exclusive Market Trends to Watch, highlighted alongside the quantitative data points provided by JD Power. This useful information is based on our publisher’s scanning and selection of market and technology trends worth noting for aftermarket professionals.
This print issue is distributed to automotive service providers and distribution across Canada.
READ THE DIGITAL FLIPBOOK VERSION HERE
Inside you will find:
4 COMMENT
Independent in name,
independent in spirit
6 NEWS
Canadian KM Driven Points
To Aftermarket Strength
10 AAPEX 2023:
THE AFTERMARKET CELEBRATES
10 — SHOW HIGHLIGHTS
12 — EV TRENDS OUTLOOK
14 OWNER
Paul Reed: Your Best Investment Advice?
Redesign Your Store in 2024
16 OWNER
Murray Voth: Where Have AlL
The Good People Gone, Part 2
19 6TH ANNUAL AFTERMARKET INTELLIGENCE REPORT
20 Visited Facility/Average Bill Summary
Overall market: Overall service market returns to “normal”
22 Lube, Oil And Filter Change
Trend to Watch: Lube/Oil /Filter business is changing
23 Brakes
Trend to Watch: Continuing effects of low-km usage
24 Battery Replacement
Trend to Watch: 12V SLI Endures
26 Engine/Fuel System Service
Trend to Watch: Promoting fuel-saving service
27 Transmission
Trend to Watch: Opportunity growing
28 Electrical
Trend to watch: Continued investment paying dividends
29 Alignment
Trend to Watch: Advanced Driver Assist Systems set to grow rapidly
30 HVAC
Trend to Watch: EVs and HVAC
31 Tire Replacement
Trend to Watch: Winter, All-Weather, EV tires
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